Practices and Patient Engagement Glossary · Health Tech

API Exchange (Dentrix): Henry Schein One's program for third-party access to Dentrix and Dentrix Ascend, with a security review, an agreement and a program fee (Integrating with Practice Management Systems).
ASAP list: patients already scheduled who would take an earlier time, texted when a slot opens (Scheduling & Online Booking).
Blockout: time reserved on an operatory or provider schedule for particular appointment types, bookable only by them (Scheduling & Online Booking).
Call pop: the card that appears when the phone rings, matching the caller's number to patients in the PMS and showing the household, next appointment, recall and balance (Phones for Practices).
Confidential communications request: a patient's instruction under 45 CFR 164.522(b) to be contacted by other means or at another place, which every sending system must honor (Two-Way Texting & Messaging).
Confirmation status: the appointment's state after a confirmation request (sent, confirmed, not accepted), written back to the PMS for the front desk (Reminders, Confirmations & Recall).
Consumer Review Fairness Act: the 2016 federal law voiding form-contract clauses that restrict or penalize consumer reviews (Reviews & Reputation).
Dispatchable location: the street address plus suite, floor or room sent with a 911 call from a multi-line phone system (Phones for Practices).
eConnector: Open Dental's always-on Windows service on the office server that relays its cloud features and Remote API (Integrating with Practice Management Systems).
Health care exemption (TCPA): 47 CFR 64.1200(a)(9)(iv), letting health care providers send certain free informational calls and texts without prior consent, limited to listed purposes, 160 characters and one a day, three a week (Two-Way Texting & Messaging).
Intake packet: the set of forms sent to a patient before a visit, chosen by appointment type, patient status and location (Digital Intake, Forms & Consent).
Late cancellation: a cancellation inside the practice's policy window, too late to refill the slot (Reminders, Confirmations & Recall).
Missed-call text-back: an automatic text to a caller nobody answered, opening a text conversation (Phones for Practices).
MLTS (multi-line telephone system): a phone system serving an office's many lines, bound by Kari's Law and dispatchable location rules (Phones for Practices).
No-show rate: appointments the patient neither attended nor cancelled, over appointments that reached their start time (Reminders, Confirmations & Recall).
Operatory: a dental treatment room with one chair, a column on the schedule; a schedule of resource kind operatory in the core model (Scheduling & Online Booking).
Pattern (appointment): an appointment's time units, each marked as needing the provider or only the chair, so one provider can work several operatories at once (Scheduling & Online Booking).
Planned appointment: diagnosed treatment the patient hasn't booked, tracked for follow-up as unscheduled treatment (Reminders, Confirmations & Recall).
Private feedback: a channel for a patient to tell the practice about a visit privately; offered beside the public review link, not instead of it (Reviews & Reputation).
Reactivation: outreach to patients with no recent visit and no appointment, recall's last step (Reminders, Confirmations & Recall).
Recall type: a kind of recurring visit (prophy, perio, rabies, annual eye exam) with a default interval and the procedures that reset it (Reminders, Confirmations & Recall).
Review gating: asking patients to rate a visit first and sending only happy ones to public review sites; prohibited by Google's policy (Reviews & Reputation).
Sync agent: a Windows service installed on a practice's server that reads the PMS database and talks out to a vendor's cloud (Integrating with Practice Management Systems).
Unified API: one vendor API that reads and writes many PMSs, such as NexHealth's or Sikka's (Integrating with Practice Management Systems).
Waitlist: people without an appointment who want one, notified when a slot opens (Scheduling & Online Booking).
Write-back: a change an integrator asks the PMS to make (a booking, a confirmation, a form, a payment), applied asynchronously and confirmed later (Integrating with Practice Management Systems).

API Exchange (Dentrix): Henry Schein One's program for third-party access to Dentrix and Dentrix Ascend, with a security review, an agreement and a program fee (Integrating with Practice Management Systems).
ASAP list: patients already scheduled who would take an earlier time, texted when a slot opens (Scheduling & Online Booking).
Blockout: time reserved on an operatory or provider schedule for particular appointment types, bookable only by them (Scheduling & Online Booking).
Call pop: the card that appears when the phone rings, matching the caller's number to patients in the PMS and showing the household, next appointment, recall and balance (Phones for Practices).
Confidential communications request: a patient's instruction under 45 CFR 164.522(b) to be contacted by other means or at another place, which every sending system must honor (Two-Way Texting & Messaging).
Confirmation status: the appointment's state after a confirmation request (sent, confirmed, not accepted), written back to the PMS for the front desk (Reminders, Confirmations & Recall).
Consumer Review Fairness Act: the 2016 federal law voiding form-contract clauses that restrict or penalize consumer reviews (Reviews & Reputation).
Dispatchable location: the street address plus suite, floor or room sent with a 911 call from a multi-line phone system (Phones for Practices).
eConnector: Open Dental's always-on Windows service on the office server that relays its cloud features and Remote API (Integrating with Practice Management Systems).
Health care exemption (TCPA): 47 CFR 64.1200(a)(9)(iv), letting health care providers send certain free informational calls and texts without prior consent, limited to listed purposes, 160 characters and one a day, three a week (Two-Way Texting & Messaging).
Intake packet: the set of forms sent to a patient before a visit, chosen by appointment type, patient status and location (Digital Intake, Forms & Consent).
Late cancellation: a cancellation inside the practice's policy window, too late to refill the slot (Reminders, Confirmations & Recall).
Missed-call text-back: an automatic text to a caller nobody answered, opening a text conversation (Phones for Practices).
MLTS (multi-line telephone system): a phone system serving an office's many lines, bound by Kari's Law and dispatchable location rules (Phones for Practices).
No-show rate: appointments the patient neither attended nor cancelled, over appointments that reached their start time (Reminders, Confirmations & Recall).
Operatory: a dental treatment room with one chair, a column on the schedule; a schedule of resource kind operatory in the core model (Scheduling & Online Booking).
Pattern (appointment): an appointment's time units, each marked as needing the provider or only the chair, so one provider can work several operatories at once (Scheduling & Online Booking).
Planned appointment: diagnosed treatment the patient hasn't booked, tracked for follow-up as unscheduled treatment (Reminders, Confirmations & Recall).
Private feedback: a channel for a patient to tell the practice about a visit privately; offered beside the public review link, not instead of it (Reviews & Reputation).
Reactivation: outreach to patients with no recent visit and no appointment, recall's last step (Reminders, Confirmations & Recall).
Recall type: a kind of recurring visit (prophy, perio, rabies, annual eye exam) with a default interval and the procedures that reset it (Reminders, Confirmations & Recall).
Review gating: asking patients to rate a visit first and sending only happy ones to public review sites; prohibited by Google's policy (Reviews & Reputation).
Sync agent: a Windows service installed on a practice's server that reads the PMS database and talks out to a vendor's cloud (Integrating with Practice Management Systems).
Unified API: one vendor API that reads and writes many PMSs, such as NexHealth's or Sikka's (Integrating with Practice Management Systems).
Waitlist: people without an appointment who want one, notified when a slot opens (Scheduling & Online Booking).
Write-back: a change an integrator asks the PMS to make (a booking, a confirmation, a form, a payment), applied asynchronously and confirmed later (Integrating with Practice Management Systems).